Information Technology Services Help Center
Email Support
Reset your UIU Email password
UIU Student Email Account Creation
How to turn off "Conversation view" in Microsoft 365
Editing the "View" Setting in Microsoft Outlook
How to edit your signature in Microsoft Outlook
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Login assistance
Logging into myUIU as a prospective student, parent, former student, or Alumni
myUIU Portal
myUIU Online Registration - Drop a class
myUIU Online Registration - Adding a class
How to access your Advising Worksheet in myUIU
Accessing the "GL Account Lookup"
FERPA - How do I change someone’s permissions?
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Telephones
How to Twin your Avaya desk phone
Avaya Workplace - Transferring calls
uiuLearn
Download Brightspace Pulse App
How do I log in to uiuLearn?
Is there a course to browse to learn how to use uiuLearn?
How do I find uiuLearn tutorials and support?
Is Google Chrome the recommended web browser for using uiuLearn? Or can other browsers be used?
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How do I...?
Set Up Microsoft Authenticator on Android
Set Up Microsoft Authenticator on iOS
Download Microsoft Office 365
Access Library Digital Resources
Install Apps from Software Center
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Miscellaneous Information
Adjunct Faculty Account Creation Procedure
The Duplicate ID Process
Toolbar reset for Microsoft Word
Using the VLOOKUP function in Microsoft Excel
Clear Browsing History
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Printing
Generate a PIN for PaperCut printing
How to use WebPrint (printing from personal computer)
How do I release a print job using my PIN code?
What printer do I send my document to?
UIU Remote
Update UIU Remote Apps
How to create desktop shortcuts for UIURemote applications
Access (G:) / (U:) Drive using uiuRemote (Faculty/Staff)
Access Jenzabar using uiuRemote (Faculty/Staff)
Zoom.us
Logging into Zoom using Single Sign-On (SSO)
Recovering a deleted meeting
Check for Zoom Updates
Zoom Screen Sharing
Submit a Ticket
Check Existing Ticket
Start Live Chat
Live Chat Offline
Didn't find an answer?
Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.
helpdesk@uiu.edu
(563) 425-5876
Useful links
Check out our other helpful resources.
myUIU
UIU Email
uiuLearn
UIU Remote
PaperCut
Azure Dev Tools for Students
Dell Education Purchase Program
