About this task

Use this procedure to transfer a call. Call transfers are of the following types:

• Blind transfer: Transfer the call to a person without talking to that person to inform that you are transferring the call.
• Consultative transfer: Talk to the person to whom you are transferring the call before you actually transfer the call to that person.

Note:

Transferring video calls are not supported.

Procedure

Perform the following steps to perform a blind transfer:

1. While on a call, select More ().
2. Select Transfer Call ().
3. To transfer the call, choose:
   • A contact: Only on mobile clients
   • From history: Only on mobile clients
   • A number to enter

   Avaya Workplace Client transfers the call.

Perform the following steps to perform a consultative transfer:

1. While on a call, do one of the following:
   • On the mobile clients: go to ToM view (Top of the Mind view) dial the number (from dial pad or choose from history) of the user to whom you want to transfer the call.
   • On the desktop clients: dial the number of the user to whom you want to transfer the call.
2. Select More ().
3. Select Transfer Call ().
4. To transfer the call, choose the existing held call.

   Avaya Workplace Client transfers the call.