Troubleshooting Freezing on Meeting Owl using Zoom and Panopto

Issue: Zoom freezes (image glitches as if it was playing a short GIF)

Resolution: In Zoom, select Stop Video. Once the video is off select Start Video. That should resolve the glitch in your video feed.


Reason: The reason for this issue is because Panapto is attempting to

connect to the Meeting OWL while it is in use by Zoom. The 2

applications are fighting for the same resource which triggers the

error and glitch.


If you have any further issues please contact the IT Services Helpdesk