Information Technology Services Help Center
Email Support
General Microsoft 365 login instructions
Open User or Shared Mailbox
View Shared Mailboxes in Outlook 365
Syncing Office 365 Email to Mobile Device
How to turn off "Conversation view" in Microsoft 365
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How do I...?
Download Microsoft 365
Open or Convert HEIF or HEIC Files in Windows 10
Sign Up for MyResNet (Non-Resident Students)
Upgrade to Office ProPlus 2019 (Staff/Faculty)
Troubleshooting Freezing on Meeting Owl using Zoom and Panopto
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Login assistance
Logging into myUIU as a prospective student, parent, former student, or Alumni
Miscellaneous Information
Clear Browsing History
Microsoft 365 for personal use (not associated with @uiu.edu account)
Handshake Access for Alumni
UIU Student Account Creation Process
MacOS - Run Programs from Unidentified Developers
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myUIU Portal
myUIU Online Registration - Drop a class
Accessing the "GL Account Lookup"
FERPA - How do I change someone’s permissions?
myUIU - Locating Your UIU ID Number
myUIU - Locating Your Student Schedule
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Printing
How to use WebPrint (printing from personal computer on MyResNet)
How do I release a print job using my PIN code?
Generate a PIN for PaperCut printing
What printer do I send my document to?
Telephones
Avaya Workplace - Transferring calls
How to Twin your Avaya desk phone
UIU Remote
Update UIU Remote Apps
How to create desktop shortcuts for UIURemote applications
Use UIU Remote on Mac OS
Access (G:) / (U:) Drive using uiuRemote (Faculty/Staff)
Access Jenzabar using uiuRemote (Faculty/Staff)
uiuLearn
How do I log in to uiuLearn?
Is there a course to browse to learn how to use uiuLearn?
How do I find uiuLearn tutorials and support?
Is Google Chrome the recommended web browser for using uiuLearn? Or can other browsers be used?
Instructor - How to set up Running Grade Total for Students to View
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Zoom.us
Logging into Zoom using Single Sign-On (SSO)
Recovering a deleted meeting
Check for Zoom Updates
Zoom Screen Sharing
Submit a Ticket
Check Existing Ticket
Start Live Chat
Live Chat Offline
Contact us
helpdesk@uiu.edu
(563) 425-5876
Links
myUIU
UIU Email
uiuLearn
UIU Remote
PaperCut
Azure Dev Tools for Students
