Information Technology Services Help Center

 

Email Support

  • General Microsoft 365 login instructions
  • Open User or Shared Mailbox
  • View Shared Mailboxes in Outlook 365
  • Syncing Office 365 Email to Mobile Device
  • How to turn off "Conversation view" in Microsoft 365
  • More...

How do I...?

  • Download Microsoft 365
  • Open or Convert HEIF or HEIC Files in Windows 10
  • Sign Up for MyResNet (Non-Resident Students)
  • Upgrade to Office ProPlus 2019 (Staff/Faculty)
  • Troubleshooting Freezing on Meeting Owl using Zoom and Panopto
  • More...

Login assistance

  • Logging into myUIU as a prospective student, parent, former student, or Alumni

Miscellaneous Information

  • Clear Browsing History
  • Microsoft 365 for personal use (not associated with @uiu.edu account)
  • Handshake Access for Alumni
  • UIU Student Account Creation Process
  • MacOS - Run Programs from Unidentified Developers
  • More...

myUIU Portal

  • myUIU Online Registration - Drop a class
  • Accessing the "GL Account Lookup"
  • FERPA - How do I change someone’s permissions?
  • myUIU - Locating Your UIU ID Number
  • myUIU - Locating Your Student Schedule
  • More...

Printing

  • How to use WebPrint (printing from personal computer on MyResNet)
  • How do I release a print job using my PIN code?
  • Generate a PIN for PaperCut printing
  • What printer do I send my document to?

Telephones

  • Avaya Workplace - Transferring calls
  • How to Twin your Avaya desk phone

UIU Remote

  • Update UIU Remote Apps
  • How to create desktop shortcuts for UIURemote applications
  • Use UIU Remote on Mac OS
  • Access (G:) / (U:) Drive using uiuRemote (Faculty/Staff)
  • Access Jenzabar using uiuRemote (Faculty/Staff)

uiuLearn

  • How do I log in to uiuLearn?
  • Is there a course to browse to learn how to use uiuLearn?
  • How do I find uiuLearn tutorials and support?
  • Is Google Chrome the recommended web browser for using uiuLearn? Or can other browsers be used?
  • Instructor - How to set up Running Grade Total for Students to View
  • More...

Zoom.us

  • Logging into Zoom using Single Sign-On (SSO)
  • Recovering a deleted meeting
  • Check for Zoom Updates
  • Zoom Screen Sharing
  • Submit a Ticket
  • Check Existing Ticket
  • Start Live Chat
  • Live Chat Offline

Contact us

  •  helpdesk@uiu.edu
  • (563) 425-5876

Links

  • myUIU
  • UIU Email
  • uiuLearn
  • UIU Remote
  • PaperCut
  • Azure Dev Tools for Students

UIU IT Services
Office Hours
Monday-Thursday
8 AM - 5 PM
Fridays
8 AM - 3 PM