Information Technology Services Help Center
Email Support
Open User Mailbox
Syncing Office 365 Email to Mobile Device
Setting up a Shared Mailbox on your iOS device (iPhone, iPad)
Delete auto-fill entries in Microsoft Outlook
Block a Spoofed/Spam Email
More...
How do I...?
Open or Convert HEIF or HEIC Files in Windows 10
Sign Up for MyResNet (Non-Resident Students)
Upgrade to Office ProPlus 2019 (Staff/Faculty)
Troubleshooting Freezing on Meeting Owl using Zoom and Panopto
Download Office 365
More...
Miscellaneous Information
Handshake Access for Alumni
UIU Student Account Creation Process
New Employee Form
Clear Browsing History
MacOS - Run Programs from Unidentified Developers
More...
myUIU Portal
myUIU Online Registration - Drop a class
Accessing the "GL Account Lookup"
FERPA - How do I change someone’s permissions?
myUIU - Locating Your UIU ID Number
myUIU - Locating Your Student Schedule
More...
Telephones
How to Twin your Avaya desk phone
UIU Remote
How to create desktop shortcuts for UIURemote applications
Use UIU Remote on Mac OS
Access (G:) / (U:) Drive using uiuRemote (Faculty/Staff)
Access Jenzabar using uiuRemote (Faculty/Staff)
uiuLearn
How do I find uiuLearn tutorials and support?
How do I log in to uiuLearn?
Is Google Chrome the recommended web browser for using uiuLearn? Or can other browsers be used?
Instructor - How to set up Running Grade Total for Students to View
Is there a course to browse to learn how to use uiuLearn?
More...
uiuLearn Integrations (TurnItIn, Panopto, etc.)
Using EvaluationKIT to Access Course Evaluation Survey Results
Zoom.us
Logging into Zoom using Single Sign-On (SSO)
Recovering a deleted meeting
Check for Zoom Updates
Zoom Screen Sharing
Submit a Ticket
Check Existing Ticket
Start Live Chat
Live Chat Offline
Contact us
helpdesk@uiu.edu
(563) 425-5876
Links
myUIU
UIU Email
uiuLearn
UIU Remote
PaperCut
I.T. Forms Online
Azure Dev Tools