Information Technology Services Help Center
Email Support
Syncing Office 365 Email to Mobile Device
Open User Mailbox
Setting up a Shared Mailbox on your iOS device (iPhone, iPad)
Delete auto-fill entries in Microsoft Outlook
Block a Spoofed/Spam Email
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How do I...?
Open or Convert HEIF or HEIC Files in Windows 10
Sign Up for MyResNet (Non-Resident Students)
Upgrade to Office ProPlus 2019 (Staff/Faculty)
Troubleshooting Freezing on Meeting Owl using Zoom and Panopto
Download Office 365
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Miscellaneous Information
Handshake Access for Alumni
UIU Student Account Creation Process
New Employee Form
Clear Browsing History
MacOS - Run Programs from Unidentified Developers
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myUIU Portal
myUIU Online Registration - Drop a class
Accessing the "GL Account Lookup"
FERPA - How do I change someone’s permissions?
myUIU - Locating Your UIU ID Number
myUIU - Locating Your Student Schedule
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Telephones
How to Twin your Avaya desk phone
UIU Remote
How to create desktop shortcuts for UIURemote applications
Use UIU Remote on Mac OS
Access (G:) / (U:) Drive using uiuRemote (Faculty/Staff)
Access Jenzabar using uiuRemote (Faculty/Staff)
uiuLearn
How do I find uiuLearn tutorials and support?
How do I log in to uiuLearn?
Is Google Chrome the recommended web browser for using uiuLearn? Or can other browsers be used?
Instructor - How to set up Running Grade Total for Students to View
Is there a course to browse to learn how to use uiuLearn?
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uiuLearn Integrations (TurnItIn, Panopto, etc.)
Using EvaluationKIT to Access Course Evaluation Survey Results
Zoom.us
Logging into Zoom using Single Sign-On (SSO)
Recovering a deleted meeting
Check for Zoom Updates
Zoom Screen Sharing
Submit a Ticket
Check Existing Ticket
Start Live Chat
Live Chat Offline
Contact us
helpdesk@uiu.edu
(563) 425-5876
Links
myUIU
UIU Email
uiuLearn
UIU Remote
PaperCut
I.T. Forms Online
Azure Dev Tools
