Information Technology Services Helpdesk
Email Support
Report a Suspicious Email
Reset your UIU Email password
UIU Student Email Account Creation
How to turn off "Conversation view" in Microsoft 365
Editing the "View" Setting in Microsoft Outlook
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Jenzabar J1
Update UIU Remote Apps
Jenzabar J1 Desktop - saving files
myUIU Portal
Logging into myUIU as a prospective student, parent, former student, or Alumni
myUIU Online Registration - Drop a class
myUIU Online Registration - Adding a class
How to access your Advising Worksheet in myUIU
Accessing the "GL Account Lookup"
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Telephones
How to Twin your Avaya desk phone
Avaya Workplace - Transferring calls
Zoom.us
Logging into Zoom using Single Sign-On (SSO)
Recovering a deleted meeting
Check for Zoom Updates
Zoom Screen Sharing
How do I...?
Create a Shortcut for Teams Files
File Path Limit – OneDrive / Teams / SharePoint
Outlook - Move Sidebar Buttons to Bottom
Export/Import Bookmarks
How do I send a fax?
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Miscellaneous Information
Handshake Access for Alumni
Projector - Displays half of image
Toolbar reset for Microsoft Word
Using the VLOOKUP function in Microsoft Excel
Clear Browsing History
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Printing
Your connection isn't private for print.uiu.edu
Chrome Browser: Your connection isn't private for print.uiu.edu
Generate a PIN for PaperCut printing
How to use WebPrint (printing from personal computer)
How do I release a print job using my PIN code?
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uiuLearn
Download Brightspace Pulse App
How do I log in to uiuLearn?
Is there a course to browse to learn how to use uiuLearn?
How do I find uiuLearn tutorials and support?
Is Google Chrome the recommended web browser for using uiuLearn? Or can other browsers be used?
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Submit a Ticket
Check Existing Ticket
Start Live Chat
Live Chat Offline
Didn't find an answer?
Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.
helpdesk@uiu.edu
(563) 425-5876
Useful links
Check out our other helpful resources.
myUIU
UIU Email
uiuLearn
UIU Remote
PaperCut
Azure Dev Tools for Students
Dell Education Purchase Program
