Information Technology Services Helpdesk
MyApps Dashboard
myUIU Portal
Accounts & Passwords
Reset your UIU Email password
Reset myUIU Password
Set Up Microsoft Authenticator on iOS
Set Up Microsoft Authenticator on Android
Classroom & AV Support
Projector - Displays half of image
Zoom Screen Sharing
Check for Zoom Updates
Recovering a deleted meeting
Logging into Zoom using Single Sign-On (SSO)
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FAQs / Quick Fixes
Handshake Access for Alumni
File Path Limit – OneDrive / Teams / SharePoint
Create a Shortcut for Teams Files
Access OneDrive
Upload Large Files to OneDrive
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Network & Wi-Fi
Access MyResNet Wi-Fi (Students)
Access UIUEmployee Wi-Fi (Staff and Faculty)
Telephones & Faxing
Starting eGoldFax Desktop for the first time.
How do I send a fax?
How do I receive a fax?
How to Twin your Avaya desk phone
Avaya Workplace - Transferring calls
Administrative Systems (Ex: Jenzabar, Nolij Web)
Adjunct Faculty Account Creation Procedure
Update UIU Remote Apps
Jenzabar J1 Desktop - saving files
Email & Calendar (M365/Exchange)
Outlook - Move Sidebar Buttons to Bottom
Report a Suspicious Email
UIU Student Email Account Creation
How to turn off "Conversation view" in Microsoft 365
Editing the "View" Setting in Microsoft Outlook
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myUIU Portal
Logging into myUIU as a prospective student, parent, former student, or Alumni
myUIU Online Registration - Drop a class
myUIU Online Registration - Adding a class
How to access your Advising Worksheet in myUIU
Accessing the "GL Account Lookup"
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Printing & Scanning
Your connection isn't private for print.uiu.edu
Generate a PIN for PaperCut printing
How to use WebPrint (printing from personal computer)
How do I release a print job using my PIN code?
What printer do I send my document to?
uiuLearn
Download Brightspace Pulse App
How do I log in to uiuLearn?
Is there a course to browse to learn how to use uiuLearn?
How do I find uiuLearn tutorials and support?
Is Google Chrome the recommended web browser for using uiuLearn? Or can other browsers be used?
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Submit a Ticket
Check Existing Ticket
Start Live Chat
Live Chat Offline
Didn't find an answer?
Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.
helpdesk@uiu.edu
(563) 425-5876
Useful links
Check out our other helpful resources.
myUIU Portal
MyApps Dashboard
PaperCut
Dell Education Purchase Program
